Frequently Asked Questions
How does the Halo Hand Massager work?
The Halo Hand Massager uses a combination of air compression, gentle heat, and vibration to target key pressure points across your hand. This helps ease tension, reduce stiffness, and restore comfortable movement - all from the comfort of your home.
Is the heat function safe for regular use?
Yes - the heat function is designed to be safe, gentle, and suitable for daily use. It delivers a soothing warmth that helps relax tight muscles and support healthy circulation, without feeling too intense. The heat is also adjustable, so you can tailor the level to suit your comfort and preference.
Can the Halo Hand Massager help with arthritis or ongoing hand pain?
Many of our customers use the Halo Hand Massager to support relief from arthritis, carpal tunnel, and everyday hand discomfort. With consistent use, it can help reduce stiffness, improve flexibility, and make daily tasks feel easier.
If you have a specific or severe condition, we recommend consulting your healthcare professional to ensure it’s right for you.
Where are you located?
Our head office is located in Queensland, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at halorecoverco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.